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The Quicken Loans development team works with the latest programming platforms, from Android to. That open approach means developers have the freedom to use whatever application is best for the job, regardless of whether it's part of the existing toolbox, says Josh Zook, senior vice president of application development. "Some companies have one or two systems - we have so many systems and new technology platforms, we can give our team members a chance to work on anything new in the field," He says. Its loan platform was built almost entirely in-house, as was its mortgage servicing system, dubbed EPIC (for evaluates, prioritizes, integrates and calculates).Īnd last year, nearly half of the IT group was redeployed to work on a next-generation, technology-driven loan origination system - one that company officials say will change the way customers move through the mortgage process. Unlike many companies in the mortgage industry, Quicken Loans builds its own core systems rather than customizing off-the-shelf products to meet its specific needs. "I couldn't have done this without Quicken Loans and the resources they put around us," Hudson says. The new company had hired nine people as of April, and Hudson expects its head count to hit 20 within the next few months. Hudson's company, Rocket Fiber, was spun out earlier this year as part of Rock Ventures, a portfolio of business ventures and real estate owned by Quicken Loans founder Dan Gilbert. The company eventually funded a pair of feasibility studies and helped champion the seed capital to launch a startup to pursue the idea.
Hudson refined the concept with a couple of colleagues during Bullet Time and enjoyed regular feedback from Quicken Loans' top leaders, including He.
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Hudson, who first joined Quicken Loans as a software engineer, submitted an idea to the Cheese Factory for an initiative to bring high-speed fiber networks to Detroit in 2013, and the scheme quickly gained traction. Marc Hudson took advantage of every one of those opportunities to cultivate his ideas - and he innovated his way right out of Quicken Loans and into his own startup with He's blessing, and with financial backing from the company. The Quicken Loans IT team includes CIO Linglong He (center, front) and (clockwise) Teresa Wynn, Huruy Yohannes, Bobby Martin, Ray Mah and Matt Nagi. On top of those initiatives, there are more traditional avenues for people to expand their IT horizons, including rigorous IT training programs, hackathons and a company-sponsored technology conference that brings IT team members together with top management and key vendors to share expertise and discuss emerging technologies.
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There's also the popular Bullet Time every Monday afternoon when IT staffers are given free rein to work on any personal project or idea, even if it's not related to company business. Team members vote on the suggestions, and the "goudas" - the most notable ideas - are publicly recognized and their owners may even receive cash prizes.įree digital download: Profiles of all 100 Best Places Last year, the company implemented 650 of 5,000 Cheese Factory ideas, acting on matters as small as a request for an addition to the selection of free snacks and as substantial as a proposal for an independent spinoff company. It starts with the Cheese Factory, a space on the corporate intranet where any employee (or "team member," in Quicken Loans-speak) can make suggestions. There are a string of formal programs designed to spark innovation and motivate employees to come up with the next big idea. The company's commitment to technology goes well beyond any one manager's encouragement. "You can talk to any leader and tell them you have a cool idea, and they will tell you to take the time and explore it, regardless of whether it has anything to do with the current project you're working on." "People don't just say that they encourage innovation - you have every opportunity to pursue it," he explains.
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